Shipping policy
Shipping information
We offer FREE standard shipping throughout the continental US on all orders and expedited shipping options with a fee. Hawaii, Alaska, and Puerto Rico shipping will have a $9.95 charge for standard shipping, with expedited options available with additional fees. We do not ship to additional US territories at this time.
International shipping
We do not offer international shipping at this time.
Multiple shipping addresses
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
Tracking orders
When your order is ready to be shipped, you will receive a shipment confirmation email with shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email. To track an order on thisiseveren.com, visit the Account Information area. You will need to sign in to access your account information. Risk of loss with respect to the products in your order is transferred from Everen to you when your order is delivered to you.
Parcel forwarding services
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Sephora is not responsible for lost or stolen packages.
Business days & holidays
All orders process and ship Monday - Friday, excluding US federal holidays. Standard shipping orders typically take 2-4 days to process and ship.
Packages do not ship on weekends or the following US holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- 4th of July
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving
- Christmas